Jen worked to get me into the schedule once the parts arrived, extremely helpful. Rolando did find more than I had expected and now the machine is quieter than is ever was, I guess loose parts were rattling around. Once the parts arrived Rolando came and installed, very professional. I look forward to another 16 years+ use of this model as I had with the previous Asko. 5 STAR service for sure. Thanks team for all. Take Care, stay safe.