At ProAppliance Technicians, we are committed to “Excellence in Service”. As part of this commitment we ask our customers to rate our service and overall experience with our company. We mail a thank you card and this survey to every job we complete, requesting a response by mail, fax or going to our website and completing the survey on-line. This page is a compilation of all surveys received


Both the call support person and tech were excellent.

Michael C.

Dave was fantastic. Respectful to protect the work area and highly personable.

Tracy S.

We appreciated Ian’s professional expertise, affability, and helpful maintenance suggestions. It was a pleasure working with him.

Willy and Jessica C.

Excellent service both booking and repair. Professional, prompt and thorough. Thank you!

Heather R.

Very satisfied with Professional scheduling and repair.

Molly H.

We’ve been exceedingly pleased with the service we’re received from your company.

Marilyn C.

Kyle was great in every way.

Tom E.

David actually called since he was in the area and had time 10 days before my scheduled appointment. He was very professional and efficient. He was in and out of the house in no time. I really appreciate him bumping up to an earlier date.

Sally O.

What a great and thoughtful guy Luke is!
He did a fine job, taught me how to avoid the problem, and left the kitchen and Subzero in excellent shape.

Bruce P.

Kyle was very professional and knowledgeable.

Nancy E.

From the moment I contacted your office and discussed my service request with Nicole until the service was completed by Tony, it was the best experience we have had from any service company. Many, many thanks!

David C.

I had a very bad experience (with another company) previous to Tony coming out so we were so grateful he was knowledgeable, friendly and professional. So glad he was able to help!

Allison S.

Professional, pleasant, informative.

Harold K.

Luke was totally professional and did a great job. He called before arriving to give us a precise ETA. He arrived on time, masked, with all his equipment at hand. He did a thorough cleaning in a timely manner. He was prepared with a small needed part. Advised on final price early, so no surprises. Great to have his help! Very impressed.

Kay B.

Rolando Garcia and a young assistant (cannot remember his name) were very polite and helpful!
They did a good job!

John S.

Always professional, helpful and proactively communicative. Everything works perfectly now. They are the best and understand their representative manufacturers as experts in every appliance.

George H.

Always professional, communicative proactively and helpful. Thank you!

George H.

Jen worked to get me into the schedule once the parts arrived, extremely helpful. Rolando did find more than I had expected and now the machine is quieter than is ever was, I guess loose parts were rattling around. Once the parts arrived Rolando came and installed, very professional. I look forward to another 16 years+ use of this model as I had with the previous Asko. 5 STAR service for sure. Thanks team for all. Take Care, stay safe.

Raymond W.

Service technician was great- spent enough time to find and repair the problems. Took time to explain a lot of things since I never had a SubZero fridge before. Made helpful suggestions, polite, and knowledgeable. If I ever need help again I hope I get him. Great service!

Swee K.

Today Rolando and Ron serviced our Sub Zero 650. They were real gentlemen – communicative, respectful, understanding, kind – their performance speaks well of your company

Sallie B.

Prompt, personable, proficient

Liz R.

Both Jennifer and Tony were excellent, efficient and personable. Well done all around. Thanks – David F.

David F.

Experienced, professional. Explained issue clearly. Went out of his way to be sure that dishwasher was reinstalled and set correctly.

KerriLyn H

Friendly, Helpful, Knowledgeable.

Leah W

Both technicians were on time. Tony Tran(lead technician) was a very patient and thorough when explaining the problem and consequent fix.  Also very patient on accommodating all questions in regards to additional appliance fixes. Most importantly, both appliances(Wolf conventional oven & steam oven)are working well.

John H

Came right on time. Very professional, thorough, and easy to work with.

Anita F

David was very professional.

Larry H

Both Kyle and Luke were knowledgeable, efficient and professional. They arrived during the time window and successfully completed the repair work in a timely manner.

Margaret and John P

Can’t say enough goog things about Ian.

Bob W

He was very professional and knowledgeable.


Very good experience! thanks!

Barbara S

It’s my first time working with ProAppliance and I’m impressed with the quality of your service. Rolando and Ron both were great. They were prompt, efficient and respectful. I also appreciated how thorough your customer service was, making appointment and follow-up was hassle-free and easy. I won’t hesitate to recommend your company to my friends and neighbors.

Tao W

5 isn’t enough…10!

Donna L

Entire process was seamless and everyone was helpful

Anil N.

Ian went above and beyond to contact the manufacturer regarding a broken part and was able to get it covered. This not only saved us significant money, it created strong trust and confidence in Ian and ProAppliance Technicians.

Dan K.

Kyle was professional, informative and took care to wear, mask and gloves.

Beth D.

If you need SubZero refrigerator repairs, stop here, as they are top notch at very reasonable cost. I recommend them without hesitation. Professional, prompt and reasonable – by far the best experience I’ve had with appliance repairs.

Jeff F.

We will definitely recommend ProAppliance Technicians to our friends and neighbors!

Lynne J.

Personable & efficient. Explained work done & offered suggestions for upkeep. Exceeded my expectations. 👍👍

Ray A.

Both the person that took my initial call and the technician were very friendly, professional and a pleasure to interact with.

Maryellen J.

Rolando Garcia, did a great job. He was extremely professional.

Darlene K.

I really appreciate the service provided by Tony. He respected social distancing and took care to minimize any contact with me. Even more appreciated is that he suggested to call Customer Care since our warranty had only recently expired. They were willing to cover a majority of the cost! Many thanks to Tony. We will use your company for all our appliance repair needs!

Margaret J.

Both Mr. Garcia and Ms. Llamas were very professional ~ thorough, quick response time, helpful in confirming my warranty. Mr. Garcia was a joy to work with. From start to finish my experience with your firm was perfect! Thank you!

Heidi B

A few weeks ago my washing machine broke. After calling them they had me send photos so that they could determine if the issue was fixable and if so what parts to bring. The repair person arrived right at the start of the window they set, and was able to fix the washing machine very quickly. I’m not exaggerating when I say that this is the best appliance repair experience I’ve had, and I’ll be recommending this company to any friends they need appliances repaired.

Matthew D.

I always have them work on my Sub-Zero