At Professional Appliance Technicians, we are committed to “Excellence in Service”. As part of this commitment we ask our customers to rate our service and overall experience with our company. We mail a thank you card and this survey to every job we complete, requesting a response by mail, fax or going to our website and completing the survey on-line. This page is a compilation of all surveys received


Service technician was great- spent enough time to find and repair the problems. Took time to explain a lot of things since I never had a SubZero fridge before. Made helpful suggestions, polite, and knowledgeable. If I ever need help again I hope I get him. Great service!

Swee K.

Today Rolando and Ron serviced our Sub Zero 650. They were real gentlemen – communicative, respectful, understanding, kind – their performance speaks well of your company

Sallie B.

Prompt, personable, proficient

Liz R.

Both Jennifer and Tony were excellent, efficient and personable. Well done all around. Thanks – David F.

David F.

Experienced, professional. Explained issue clearly. Went out of his way to be sure that dishwasher was reinstalled and set correctly.

KerriLyn H

Friendly, Helpful, Knowledgeable.

Leah W

Both technicians were on time. Tony Tran(lead technician) was a very patient and thorough when explaining the problem and consequent fix.  Also very patient on accommodating all questions in regards to additional appliance fixes. Most importantly, both appliances(Wolf conventional oven & steam oven)are working well.

John H

Came right on time. Very professional, thorough, and easy to work with.

Anita F

David was very professional.

Larry H

Both Kyle and Luke were knowledgeable, efficient and professional. They arrived during the time window and successfully completed the repair work in a timely manner.

Margaret and John P

Can’t say enough goog things about Ian.

Bob W

He was very professional and knowledgeable.


Very good experience! thanks!

Barbara S

It’s my first time working with Pro Appliance and I’m impressed with the quality of your service. Rolando and Ron both were great. They were prompt, efficient and respectful. I also appreciated how thorough your customer service was, making appointment and follow-up was hassle-free and easy. I won’t hesitate to recommend your company to my friends and neighbors.

Tao W

5 isn’t enough…10!

Donna L

Entire process was seamless and everyone was helpful

Anil N.

Ian went above and beyond to contact the manufacturer regarding a broken part and was able to get it covered. This not only saved us significant money, it created strong trust and confidence in Ian and Professional Appliance Technicians.

Dan K.

Kyle was professional, informative and took care to wear, mask and gloves.

Beth D.

If you need SubZero refrigerator repairs, stop here, as they are top notch at very reasonable cost. I recommend them without hesitation. Professional, prompt and reasonable – by far the best experience I’ve had with appliance repairs.

Jeff F.

We will definitely recommend Professional Appliance Technicians to our friends and neighbors!

Lynne J.

Personable & efficient. Explained work done & offered suggestions for upkeep. Exceeded my expectations. 👍👍

Ray A.

Both the person that took my initial call and the technician were very friendly, professional and a pleasure to interact with.

Maryellen J.

Rolando Garcia, did a great job. He was extremely professional.

Darlene K.

I really appreciate the service provided by Tony. He respected social distancing and took care to minimize any contact with me. Even more appreciated is that he suggested to call Customer Care since our warranty had only recently expired. They were willing to cover a majority of the cost! Many thanks to Tony. We will use your company for all our appliance repair needs!

Margaret J.

Both Mr. Garcia and Ms. Llamas were very professional ~ thorough, quick response time, helpful in confirming my warranty. Mr. Garcia was a joy to work with. From start to finish my experience with your firm was perfect! Thank you!

Heidi B

A few weeks ago my washing machine broke. After calling them they had me send photos so that they could determine if the issue was fixable and if so what parts to bring. The repair person arrived right at the start of the window they set, and was able to fix the washing machine very quickly. I’m not exaggerating when I say that this is the best appliance repair experience I’ve had, and I’ll be recommending this company to any friends they need appliances repaired.

Matthew D.

I always have them work on my Sub-Zero