At Professional Appliance Technicians, we are committed to “Excellence in Service”. As part of this commitment we ask our customers to rate our service and overall experience with our company. We mail a thank you card and this survey to every job we complete, requesting a response by mail, fax or going to our website and completing the survey on-line. This page is a compilation of all surveys received


Entire process was seamless and everyone was helpful

Anil N.

Ian went above and beyond to contact the manufacturer regarding a broken part and was able to get it covered. This not only saved us significant money, it created strong trust and confidence in Ian and Professional Appliance Technicians.

Dan K.

Kyle was professional, informative and took care to wear, mask and gloves.

Beth D.

If you need SubZero refrigerator repairs, stop here, as they are top notch at very reasonable cost. I recommend them without hesitation. Professional, prompt and reasonable – by far the best experience I’ve had with appliance repairs.

Jeff F.

We will definitely recommend Professional Appliance Technicians to our friends and neighbors!

Lynne J.

Personable & efficient. Explained work done & offered suggestions for upkeep. Exceeded my expectations. 👍👍

Ray A.

Both the person that took my initial call and the technician were very friendly, professional and a pleasure to interact with.

Maryellen J.

Rolando Garcia, did a great job. He was extremely professional.

Darlene K.

I really appreciate the service provided by Tony. He respected social distancing and took care to minimize any contact with me. Even more appreciated is that he suggested to call Customer Care since our warranty had only recently expired. They were willing to cover a majority of the cost! Many thanks to Tony. We will use your company for all our appliance repair needs!

Margaret J.

Both Mr. Garcia and Ms. Llamas were very professional ~ thorough, quick response time, helpful in confirming my warranty. Mr. Garcia was a joy to work with. From start to finish my experience with your firm was perfect! Thank you!

Heidi B

A few weeks ago my washing machine broke. After calling them they had me send photos so that they could determine if the issue was fixable and if so what parts to bring. The repair person arrived right at the start of the window they set, and was able to fix the washing machine very quickly. I’m not exaggerating when I say that this is the best appliance repair experience I’ve had, and I’ll be recommending this company to any friends they need appliances repaired.

Matthew D.

I always have them work on my Sub-Zero